We understand that plans change. Here is our policy on order cancellations at Battery Depot.

Cancelling an Order

If you need to cancel an order, please contact us as soon as possible at support@batterydepot.us. Include your order number so we can locate your purchase.

We will do our best to accommodate your request, but orders can only be cancelled before they have been dispatched. Your cancellation is confirmed once you receive confirmation from our support team.

Orders Already Dispatched

Once an order has been dispatched, it can no longer be cancelled. You may request a return in accordance with our Return and Refund Policy after receiving it.

Please contact us before returning a portable power station, as battery products may require special shipping arrangements.

Refunds on Cancellations

If your cancellation is approved before dispatch, a full refund will be issued to your original payment method within 5–10 business days.

Your bank or payment provider may require additional time for the refund to appear in your account.

Contact Us

To request a cancellation, please email us with your order number and reason for cancellation.

Store Name: Battery Depot
Website: batterydepot.us
Email: support@batterydepot.us
Phone: +1 (978) 686-2268
Address: 77 Swan St, Methuen, Massachusetts 01844, United States