Frequently Asked Questions

Orders

How do I track my order?

Once your order is dispatched, you’ll receive a tracking number via email. Use it to monitor your delivery through the carrier’s website. Tracking updates may take time to appear.

Can I change or cancel my order?

Changes or cancellations can only be arranged before your order is dispatched. Contact us as soon as possible at support@batterydepot.us with your order number.

See our Cancellation Policy for more details.

Shipping

How long does delivery take?

Orders are processed within 1–3 business days. After dispatch, estimated delivery times are:

• Domestic standard shipping: 3–7 business days.

• Domestic express shipping, where available: 1–3 business days.

• International shipping: 7–21 business days.

Battery shipping restrictions may affect available shipping methods and destinations. Delivery times are estimates. See our Shipping Policy for full details.

Do you ship internationally?

Yes, we ship to select countries where delivery is available for the ordered product. Available destinations, shipping methods, and costs are shown at checkout.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery on eligible items that are unused, undamaged, and in their original condition, with all original packaging, accessories, cables, manuals, and included components.

Sale items are final sale for change-of-mind returns, except where required by applicable law. This does not exclude faulty, damaged, or incorrect items.

Visit our Return and Refund Policy for full details.

How do I exchange an item?

Email support@batterydepot.us with your order number and the product you’d like to exchange. Exchanges are subject to availability, and any price difference will be confirmed before proceeding.

Please contact us before shipping a return, as portable power stations may require special shipping arrangements.

What if my item arrives damaged or incorrect?

Contact us within 7 days of delivery with your order number and clear photos, where safe to obtain, of the item and packaging. We’ll assess the issue and arrange an appropriate resolution.

This reporting period does not limit your rights under applicable consumer protection laws.

Choosing a Portable Power Station

How do I know whether it can power my devices?

Compare your devices’ power requirements with the power station’s rated output and supported connections. Some appliances require additional power when starting, so check their startup requirements as well.

Review the product specifications and manufacturer’s instructions before purchasing or connecting a device.

How long will it power my devices?

Runtime depends on the devices connected, their power consumption, operating conditions, and the power station’s charge level. Product runtime examples are estimates and may differ from actual use.

Products

What product does Battery Depot sell?

We offer the Jackery Portable Power Station Explorer 1000 v2. Visit the product page for specifications, included accessories, and current availability.

How do I care for my portable power station?

Follow the manufacturer’s instructions for use, cleaning, charging, and storage. Use compatible charging equipment and keep the product within its specified operating conditions.

If the unit or battery appears damaged, stop using it and contact us for assistance.

What accessories are included?

Check the product page’s package contents before ordering. Only accessories explicitly listed as included come with your purchase.

Still Have Questions?

Email support@batterydepot.us or call +1 (978) 686-2268.

We aim to respond to all enquiries within 1–2 business days.